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This guide outlines everything you need to know about your new door, including delivery, storage, finishing, and ongoing maintenance.
Please take the time to read through it carefully — it’s vital for ensuring the longevity of your door and validating your guarantee.
If you have any questions, our team is here to help!
1.1 Delivery will take place at the address provided at the time of your Quotation.
1.2 We always do our best to deliver your order on the scheduled day, but sometimes unexpected circumstances outside our control may require rescheduling.
Important: We strongly recommend waiting to book any contractors until your door has arrived. We cannot accept responsibility for any loss, damage, or expenses arising from delivery delays
1.3 On delivery, please inspect your door carefully. Any issues must be reported to us in writing within 72 hours of delivery.
1.4 If we are unable to deliver your door because of incorrect instructions, missing permissions, or restricted access, our responsibility will end on the agreed delivery date.You will be liable for the reasonable costs (including insurance) of storing the door until we can complete delivery.
We’re happy to work with you to arrange a new delivery time!
2.1 Store your door in a cool, dry, well-ventilated area, away from direct sunlight, damp, or heat sources.
2.2 Do not store your door in newly plastered or recently renovated spaces. Fresh plaster can significantly raise humidity, which may damage the timber. Allow at least six weeks for any new plaster to fully dry before introducing the door.
2.3 We cannot accept liability for damage caused by improper storage.
3.1 Our doors are supplied unfinished. You must finish your door with a high-quality, weather-resistant oil based paint or stain, ideally before installation and no later than 3 days after installation.
Please Note:
3.2 Apply at least three coats of paint or stain to:
3.3 We strongly advise against dark finishes. Dark colours absorb heat from sunlight, which can cause excessive timber movement (cracking, warping, twisting). Damage resulting from dark paint finishes is not covered under our guarantee.
3.4 After finishing the door, apply a bead of clear silicone around all external glazing apertures and installed weatherbars to prevent water ingress.
3.5 If a weather bar is being installed, apply a bead of clear silicone around all edges to prevent water ingress.
3.6 Wood is a natural product.Small cracks, splits, or minor movements are normal and part of its natural beauty.Promptly address any signs of wear by filling and refinishing affected areas.
3.7 Regular maintenance is essential to keep your door looking great and functioning well. At least once a year, lightly sand and reapply a coat of finishing treatment to protect the timber.
3.8 We cannot accept liability for damage caused by improper finishing, or exposure to extreme conditions.
We offer a 2-Year Guatantee against structural faults and defects in craftsmanship.
Please see our full Guarantee Information for detailed terms, conditions, and exclusions. Our liability is strictly limited to the value of the goods supplied. We cannot accept responsibility for incidental costs, consequential losses, or damages arising from the use or installation of the door.
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